Refund & Exchanges

At Priscilla Pagano Jewelry, we believe that jewelry expresses presence and that refined choices elevate your image.

Our curation is carefully selected for women who value aesthetics and sophistication.

We are confident that you will love your purchase.

In the unlikely event that any piece arrives with a defect, we will be happy to assist you with care and attention.

Due to the nature of our products, all sales are final.

Returns or refunds will only be accepted in cases where the item is defective or significantly different from the images presented on our website, subject to review and confirmation through photos.

If your item arrives damaged or with a significant discrepancy, please contact us within 48 hours of delivery at:

contact@priscillapagano.com

Your message must include:

• Your order number

• Clear photos of the item

Upon review and approval, we will offer a replacement of the same item, subject to availability.

If the item is no longer available, store credit may be offered for a future purchase.

Please note that slight variations in color, shine, or appearance may occur due to lighting, environment, and photo editing, and are not considered defects.

We are not responsible for:

• Normal wear and tear

• Improper use or storage

• Damage occurring after delivery

By placing an order, you agree to these terms.